Returns & Exchanges

At Healthy Pet Austin, we want your furry friend to look their best, which is why we offer a 30-day return policy for all unworn and unwashed pet apparel. If the fit or style isn't paw-fect, we are here to help you find the right size or provide a full refund.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Place the items in their original packaging with all tags attached, ensuring the garment is free of pet hair and odors.

3

Ship It Back

Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our team inspects the returned items, we will process your refund or ship your new exchange size within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing